At xhwide, your personal information is handled with care. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a player. We believe in keeping things clear and straightforward — no confusing legal language, just plain information you can actually understand.
Every decision we make about data is guided by these core principles. They are not just words — they shape how we build and run the xhwide platform.
All data transmitted between your device and xhwide is encrypted using industry-standard SSL. Payment details, personal information, and account credentials are stored securely and never accessible to unauthorised parties.
xhwide does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the xhwide platform and is only shared where strictly necessary to operate the service.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will handle your request promptly — usually within a few business days.
We only collect data that is genuinely needed to operate your account and provide a good experience. We do not collect data speculatively or in ways that go beyond what is needed for the platform to function.
Privacy policies are often written in a way that makes them hard to understand. We have written ours to be as clear as possible so you actually know what is happening with your data — no hidden meanings or buried clauses.
In the unlikely event of a data breach that affects your personal information, xhwide will notify you as quickly as possible and take immediate steps to contain the issue and prevent further exposure.
xhwide ("we", "us", "our") is an online entertainment platform serving players in Pakistan. We offer sports betting, slots, live casino, and related services — all in PKR. In the course of operating this platform, we collect certain personal information from the players who use it.
This Privacy Policy explains in plain terms what information we collect, how and why we collect it, who we share it with (and under what circumstances), how long we keep it, and what rights you have in relation to your personal data. If you have any questions after reading this policy, our support team is available 24/7 to help.
We take our responsibility to handle your data properly very seriously. Pakistan's digital landscape is evolving quickly, and more players than ever are transacting online — through JazzCash, Easypaisa, Raast, and mobile banking. Protecting the personal and financial information of our players is something we commit to at every level of the platform.
The personal data we collect falls into the following categories:
When you create an xhwide account, we collect:
If you are asked to complete identity verification — which may be required before processing a withdrawal or if your account triggers a review — we may collect:
We maintain records of all financial transactions associated with your account, including:
We record all gameplay and betting activity including bet amounts, game types played (slots, live casino, cricket betting, PSL markets, football, esports), outcomes, and session durations.
We automatically collect certain technical information when you use the platform, including:
We collect your data through the following means:
We use the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Registration information, device data |
| Processing deposits and withdrawals in PKR | Transaction data, payment method details |
| Verifying your identity (KYC) | ID documents, proof of address |
| Detecting and preventing fraud or bonus abuse | Device data, IP address, betting activity |
| Providing customer support | Account information, support history |
| Sending account notifications and service updates | Email address, mobile number |
| Personalising your experience on the platform | Gaming activity, preferences |
| Responsible gaming monitoring and interventions | Betting activity, session data, deposit history |
| Improving platform performance and fixing issues | Technical and device data, session logs |
We do not use your data for purposes beyond those listed above without first obtaining your consent or being required to do so by applicable law.
xhwide does not sell your personal data. We share data only in the following limited circumstances:
When you make a deposit or request a withdrawal, the relevant transaction details are shared with your chosen payment provider — JazzCash, Easypaisa, Raast, or your bank. This is necessary to complete the transaction and is limited to what the payment provider requires.
To serve games on the xhwide platform, we work with third-party game suppliers. These providers may receive a player identifier and session data to run the game correctly. They do not receive your full name, CNIC, or financial details.
Where we use a third-party KYC service to assist with identity verification, your submitted documents may be processed by that partner. All such partners are contractually bound to handle your data securely and only for the purpose of verification.
We may disclose personal data if required to do so by a valid legal process, court order, or regulatory authority. In such cases, we will share only the minimum information required and will notify you where we are legally permitted to do so.
xhwide uses cookies and similar tracking technologies to help the platform function properly, keep you logged in, and understand how players use the site so we can improve it.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use certain features of the xhwide platform, including staying logged in between sessions.
xhwide handles all transactions in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfers, debit cards, and other mobile wallets. When you make a payment, your transaction details are processed securely.
xhwide does not store full card numbers or mobile wallet PINs on our servers. Payment credentials entered during a transaction are processed directly through the relevant payment gateway using encrypted connections. We store only a transaction reference, amount, date, and payment method type — enough to maintain an accurate account ledger and support any transaction queries you may have.
If you believe an unauthorised transaction has occurred on your xhwide account, contact our support team immediately. We will investigate and, where appropriate, escalate the matter to the relevant payment provider.
We retain your personal data for as long as your account is active and for a reasonable period after account closure to comply with record-keeping obligations, resolve disputes, and prevent fraud.
Specifically:
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked back to you.
Protecting your data is something we invest in continuously. The security measures in place at xhwide include:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any vulnerability or suspicious activity related to your xhwide account, please contact our support team immediately.
As an xhwide player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — we will respond within a reasonable timeframe:
You can request a copy of the personal data we hold about you at any time.
If any information we hold about you is inaccurate or out of date, you can ask us to correct it.
You can ask us to delete your personal data, subject to our legal retention obligations.
You can ask us to limit how we use your data in certain circumstances while a dispute or query is being resolved.
You can object to us using your data for certain purposes, such as direct marketing communications.
You can request your data in a structured, machine-readable format so you can transfer it if needed.
xhwide is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on xhwide, please contact our support team immediately. We will investigate, close the account, and delete any associated data without delay.
We use age verification measures during registration and may request additional proof of age at any point. Protecting minors from online gambling is something we take very seriously — for more on our approach, visit our Responsible Gaming page.
xhwide may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce, or evolving best practices in data protection. When we make changes, we will update the "Last updated" date at the top of this page.
For significant changes — ones that materially affect how your data is used — we will notify you via email or an in-platform message before the changes take effect. Continued use of xhwide after the effective date of any update means you accept the revised policy. If you do not agree with a change, you may close your account and request deletion of your data.
We recommend reviewing this page periodically so you are always up to date on how xhwide handles your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way xhwide handles your personal data, please get in touch with our support team. We are available 24/7 through the live chat feature on the platform.
For written privacy-related requests — such as a data access, correction, or deletion request — you can also reach us by email at: [email protected]
We aim to acknowledge all privacy-related requests within 48 hours and to resolve them fully within a reasonable timeframe. If your query relates to responsible gaming or self-exclusion, please also visit our dedicated Responsible Gaming page for more information and tools.
Now that you know exactly how xhwide protects your information, you can enjoy cricket betting, slots, live casino, and more with complete confidence. Register in minutes, deposit in PKR via JazzCash or Easypaisa, and get started today. 18+ only. Play responsibly.